This privacy policy sets out how Rupert Chapman Osteopaths uses and protects any information that you give rupertchapman.co.uk when you use this website.

Rupert Chapman Osteopaths is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Practice Privacy Notice.

We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a CONTRACT. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

We have a “LEGITIMATE INTEREST” in collecting that information, because without it we couldn’t do our job effectively and safely.

We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “LEGITIMATE INTEREST”, but this time it is your legitimate interest.

Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. We may also send you exercises from a third party who would require your name and email address. You may withdraw this consent at any time – just let us know by any convenient method.

We have a LEGAL OBLIGATION to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored on paper in locked filing cabinets. I am anticipating storing them electronically (“in the cloud”), in the near future, using a specialist medical records service. This provider has given us their assurances that the are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

We will never share you data with anyone who does not need access without your written consent. Only the following people have routine access to your data, but only your essential contact details not your medical records.

The medical records service who will store and process our files Your practitioner in order that they can provide you with treatment

From time to time, we may employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors. Provided that the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for this:
Rupert Chapman Osteopath, 34-36a Warwick Way, London SW1V 1RY
rupertchapman.do@gmail.com tel. 02078340861

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Changes to this Privacy Notice

This policy was last updated 26-May-2019